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Terms of Service

Last Updated: October 8, 2025

Welcome to Yum Cha Restaurant. These Terms of Service (“Terms”) govern your use of our website located at www.yumcha.com.sg (the “Website”) and the services we provide. By accessing or using our Website, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using this Website, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Website.

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to make reservations or place orders through our Website. By using our services, you represent that you meet this age requirement.

2.2 Permitted Use

You may use our Website for lawful purposes only. You agree not to:
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit any harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to access the Website without our permission

3. Reservations and Bookings

3.1 Reservation Process

Reservations made through our Website or WhatsApp are subject to availability. We will confirm your reservation via email or WhatsApp once processed.

3.2 Reservation Changes

If you need to modify your reservation, please contact us at least 24 hours in advance via WhatsApp or phone. We will do our best to accommodate changes subject to availability.

3.3 Cancellation Policy

Delivery Information:

  • Cancellations must be made at least 24 hours before your reserved time
  • Late cancellations or no-shows may result in restrictions on future bookings
  • For large group reservations (8 or more persons), a deposit may be required and cancellation terms will be communicated separately

3.4 Late Arrival

Please arrive within 15 minutes of your reservation time. We reserve the right to release your table if you are more than 15 minutes late without notification.

4. Orders and Payments

4.1 Menu and Pricing

All menu items, descriptions, and prices displayed on our Website are subject to change without notice. We make every effort to ensure accuracy but cannot guarantee that all information is error-free.

4.2 Payment Methods

We accept various payment methods including cash, credit cards, and other electronic payment methods as displayed at our restaurant. Online payments, if available, are processed through secure third-party payment gateways.

4.3 Service Charge and GST

Prices displayed may be subject to service charge and Goods and Services Tax (GST) as applicable under Singapore law.

5. Catering Services

Technical Information:

If you are inquiring about or booking catering services:
  • Catering orders require advance notice (typically 48-72 hours minimum)
  • A deposit may be required to confirm catering bookings
  • Specific terms, including cancellation policies and payment schedules, will be provided in your catering agreement
  • Menu customization is subject to discussion and availability

6. Intellectual Property

6.1 Ownership

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Yum Cha Restaurant or its licensors and is protected by Singapore and international copyright laws.

6.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only.

6.3 Restrictions

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our Website without our express written permission.
  • Processing and confirming your orders
  • Arranging delivery or pickup
  • Processing payments and issuing receipts/invoices
  • Managing returns, refunds, or exchanges
  • Communicating order status and updates
  • Accommodating special requests and dietary requirements

7. User Content

If you submit reviews, comments, photos, or other content to our Website or social media channels:
  • You grant us a non-exclusive, royalty-free, perpetual license to use, display, and distribute such content
  • You represent that you own or have the right to submit such content
  • We reserve the right to remove any content at our discretion

8. Disclaimer of Warranties

Our Website and services are provided “as is” without warranties of any kind, either express or implied. We do not warrant that:
  • The Website will be uninterrupted or error-free
  • Defects will be corrected
  • The Website is free of viruses or harmful components

9. Limitation of Liability

To the maximum extent permitted by Singapore law, Yum Cha Restaurant shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or our services

10. Food Allergies and Dietary Requirements

10.1 Customer Responsibility

It is your responsibility to inform our staff of any food allergies, intolerances, or dietary restrictions when making your reservation or placing your order.

10.2 Best Efforts

You acknowledge that you dine at your own risk if you have severe food allergies, and we cannot be held liable for allergic reactions.

10.3 No Liability

You acknowledge that you dine at your own risk if you have severe food allergies, and we cannot be held liable for allergic reactions.

11. Privacy

Your use of our Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of any third-party sites.

13. Indemnification

You agree to indemnify and hold harmless Yum Cha Restaurant, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of the Website or violation of these Terms.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any changes constitutes acceptance of the modified Terms.

15. Termination

We reserve the right to terminate or suspend your access to the Website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to our business or other users.
We reserve the right to terminate or suspend your access to the Website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to our business or other users.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising out of or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Yum Cha Restaurant regarding your use of the Website.

19. Contact Information

If you have any questions about these Terms, please contact us:

Yum Cha Chinatown
20 Trengganu Street (Off Temple Street) #02-01 Singapore 058479

Yum Cha Changi
6 Changi Business Park Ave 1 #01-33
ERS BizPark @ Changi Singapore 486017

By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.